Returns & Refund Policy

Returns Eligibility

We want you to be completely delighted with your heirloom piece. We offer returns and exchanges for items that arrive defective, damaged in transit, or incorrect.

To be eligible for a return:

• You must contact our concierge within 7 days of delivery at care@thrithaara.com.au.
• We strongly recommend recording an unboxing video when opening your parcel. While not mandatory, providing video evidence significantly speeds up your claim and is the most effective way to demonstrate the condition of the item upon arrival.
• The item must be unworn, in original security-sealed box with security tag intact.

Australian Consumer Law: Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund. Minor failures may be remedied by repair or replacement at our discretion.

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Product Disclaimer

• Our collection features anti-tarnish heritage jewellery handcrafted over a high-grade brass alloy core.
• Product materials and dimensions are listed in each product description.
• Slight natural color variations may occur due to photography lighting and handcrafted stone setting.

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Non-Returnable Items

Due to strict Australian hygiene standards for worn personal jewellery, we do not accept returns or exchanges for:

• Change of mind or personal preference after opening.
• Incorrect size choice (please check product descriptions carefully before ordering).
• Normal wear and tear, or tarnishing resulting from improper chemical care (e.g. perfumes, salt water).

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Return Process

1. Contact care@thrithaara.com.au or DM @thrithaara on Instagram.
2. Share your order number and unboxing video (if available).
3. Our concierge team will review and respond within 1 business day with an RMA approval and insured return shipping instructions.
4. Refunds are processed to the original payment method upon receipt and quality inspection.